Ceramic Pro West KC — Full Terms & ConditionsThese terms & conditions are copyrighted works, belonging to Ceramic Pro West KC, LLC and MAY NOT be reproduced without specific written permission.
Ceramic Pro West KC seeks to provide the best complete detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
By scheduling any service with Ceramic Pro West KC you hereby agree to all terms listed on said agreement.
Mobile & Drop Off Service Terms
Being a mobile service we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on-premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee.
If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.
We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each month if left unpaid.
We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in forfeiture of the deposit paid.
We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.
We reserve the right to charge $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.
We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances. We will contact you on the day of the appointment if we are running late or ahead of schedule.
For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings. We just don’t want you to get hurt by tripping over hoses, cords and other hazards.
Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing. You must remove large amounts of trash and other debris from your vehicle prior to having it serviced.
If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.
Due to child safety we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
We reserve the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
We reserve the right to amend any price during the detailing should it differ from the original price.
Additional fees will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials not previously discussed or disclosed.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle’s interior.
Odors cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.
When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off, if you see streaks. We do apologize for any inconvenience this may cause, this is simply the nature of how window cleaning chemicals work.
We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clear coat.
Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.
Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safely hand washing.
We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered. We reserve the right to terminate service at any given time for any reason.
If you have booked, approved, and confirmed service with Ceramic Pro West KC that requires supplies to be ordered such as ceramic coatings, paint protection film, window film, vinyl, paint, and other custom automotive items – you may be responsible for a materials fee if those items are specially ordered and then not used in your service.
Vehicle Pick up & Drop Off Service
The Customer assumes all responsibility for any and all existing damage on the vehicle. The vehicle owner will ensure that the vehicle is in good operating order prior to pick up. Any service charges or fees related to the mechanical or electrical failure of the vehicle will solely be the responsibility of the customer. The customer will ensure that all of the vehicle indicator lights, lamps, and bulbs are in working order.
The vehicle must contain enough fuel to complete the pickup and return trip and it is the Customers responsibility to ensure that the vehicle has enough fuel for the trip. If fuel needs to be added to the vehicle, the customer will be billed for the fuel that has been put into the vehicle in addition to a $20 fueling charge. Any and all toll-road fees for both the return and pick up trip will be the responsibility of the customer.
The vehicle must be compliant with all registration and insurance guidelines according to the vehicle’s state of registration.
Paint Correction, Polishing & Scratch Removal
Paint correction by its definition is the removal of defects in the paint surface of the vehicle.
Some scratches may be too deep to remove safely. We will always do our best to minimize them but at the risk of removing too much clear coat, we will always err on the side of caution. It is better to live with a scratch VS taking away too much clear coat. There is only so much clear coat on a vehicle and it can be VERY easy to remove too much material. Once the clear coat is breached and removed, the vehicle panel will need to be repainted.
The amount of labor your vehicle needs to get it looking its best is different for every vehicle. That is why we can never quote you a flat rate price over the phone or on the internet.
Be advised that some existing paint defects may become more visible after a car has been polished or paint-corrected. These defects may stand out on a larger scale and be more noticeable. We are not responsible for defect magnification.
One-Pass-Polish: This is a single very quick polishing of the surface, usually to remove light oxidization or minor surface imperfections. This is not a paint correction service.
Paint Enhancement: This is the entry-level paint correction service that we offer. You can expect 40%-60% of the surface defects to be removed after this service. This means that deeper imperfections will remain. A newer vehicle is usually a good candidate for this.
One Step Paint Correction: This is a basic paint correction service. This will typically remove 75 to 95% of minor imperfections in the vehicle paint. The effectiveness of this service is typically measured by how hard or soft a vehicle’s clear coat is. This is what most vehicles 2 years or older need that have not been protected and been washed incorrectly.
Two-Step Paint Correction: This is a full paint correction service, you can typically expect 90-99% defect removal for this service. It is comprised of a compounding stage AND polishing stage across the whole vehicle. This gives us the ability to remove deeper scratches and imperfections. Be advised, some imperfections may be SO DEEP that they even still cannot be removed with a 2 step correction.
Touch Up Paint
Ceramic Pro West KC offers application of touch up paint services typically free of charge with most corrective & protective services. Touch up paint must be supplied by the customer. Touch Up Paint is NOT a fix for proper body work. Touch up paint is designed strictly to mask coloring defects. It will not fill deep scratches, chips or other large paint defects. We do not charge for this service because we are not a body shop or automotive paint shop. Any post application defects that may appear or be magnified by services provided are provided on an as-is where-is basis.
NOTE: All of the services listed here, may still not remove every single defect on your vehicle. The reason we set this expectation is so that you know exactly what you are going to get for your money. It is always our goal to provide you the most amazing, crystal clear finish in your paint but we also need to make sure that we set correct labor rates to ensure the business is able to operate without being in a deficit.
Wheel & Rim Ceramic Coatings
Ceramic Pro West KC shall not be held liable for lug nut, stud, threads, axle, brake, Tire Pressure Sensors, ABS Sensors, Speed Sensors, Suspension Components or other component failures.
There is always an inherent risk that a lug nut will strip or cross-thread during the removal or reinstallation of a wheel. There is also a possibility that the wheel studs will strip, cross-thread or snap off/break during the removal and reinstallation of a wheel. The customer will be responsible for the repair of these specific items if they fail during a detailing service provided by Ceramic Pro West KC. This is simply a “assume at risk” item that can break at any time, for any reason.
Wheel lug nuts will be torqued to OEM specifications. You must return to an automotive repair facility after 50 miles to ensure that your wheel lug nuts are retorqued to OEM specifications, as they may or may not work themselves loose during a short period of time after a vehicle wheel has been reinstalled.
Ceramic Pro West KC works with different electric vehicles on a consistent basis. However, there are always new software upgrades and design changes that may not be installed on your vehicle. Please note that it is your responsibility to ensure that your vehicle has the necessary recalls and software changes addressed.
Ceramic Pro West KC offers complimentary EV Charging. Our EV chargers are designed to work with several makes & models of EV’s, however manufacturers issue software and hardware changes that may change the way aftermarket chargers work with your vehicle.
While Ceramic Pro West KC offers complimentary EV charging, we assume no responsibility should any malfunctions or defects arise from the use of any EV charger. If you wish for us to charge your EV using your charger, please be sure to specify that at drop-off.
Ceramic Pro Warranty & Care Instructions
Curing time is 2-3 weeks depending on environmental conditions such as humidity and temperature. During this time, the following should be avoided:
- Sprinklers: The coating will protect your clear coat from water spots. The
coating is less likely to etch than your factory clear, but it can get spots
during the curing process and can be costly to remove.
- Parking under a shedding tree.
- Allowing bird droppings, sap or pollen to sit on the car and bake in the sun.
- Washing or abrading the paint
- If you notice that your car gets water spots, bird droppings, tree sap etc. during the first two weeks, immediately remove it following our care instructions.
- Keep in mind the coating is soft; be gentle when working on the paint.
WASHING YOUR CAR AT HOME
Ceramic Pro is extremely slick, this means most things will dissolve and be pulled
off by Ceramic Pro’s self-cleaning effect. Minimizing rubbing, (especially with a
dry towel) on the coating will ensure its longevity. Dry bird droppings, bugs and
tree sap can be dissolved using alcohol type solvents and wiped off with a damp
- For best results the car should be washed on a bi-weekly basis to avoid
excessive contamination build-up. Use only recommended mild soaps.
- Avoid high volume brush style car washes, and high PH detergent style
- Avoid washing in direct sunlight to minimize streaking and water spotting.
- Wash from the top down leaving the dirtiest sections for last to avoid cross-contamination.
- Use separate soap and sponge/mitt/towel for wheels to prevent cross-contamination.
METHODS OF WASHING
Standard Home Washing: Use a foam gun (optimal) or microfiber wash mitt to soap down the car.
Rinse it off with a pressure washer (optimal) or hose. Dry with clean microfiber
Spray ‘N Wash Self Car Washes:
Select the high-pressure soap. Soap the car down (never use the provided
brushes especially on the paint!). Rinse car off with the high-pressure rinse.
Dry with clean microfiber towels. Use no other setting on the car! NEVER USE THE FOAMING BRUSH!
1. Always dry completely and never leave to “air” dry. Tap water contains
minerals that may leave deposits creating water spots. These can be
removed with a 50/50 vinegar solution.
2. Only use quality microfiber towels for best results and avoid aggressively
wiping, allowing the material to absorb the water.
1. Never use aggressive products to polish the coating or remove surface
2. Never use excessive force to remove spots.
3. Bird droppings, tar, sap, etc. should be removed as soon as possible to avoid temporary staining or hardening on the coating. Any staining left behind from bird droppings will break down over a few days without affecting the coating.
Do not wax the coating. It is unnecessary and the wax will not bond to the coating. Ceramic Pro Care is the recommended maintenance product. Ask your local installer about getting Ceramic Pro-Care.
LEATHER AND FABRIC MAINTENANCE PROGRAM
1. For best results, all leather/vinyl surfaces should be cleaned bi-weekly with
a leather protectant to avoid contaminant build-up and replenish the natural
2. Vacuum carpets regularly and use carpet & fabric cleaners when necessary.
3. Immediately wipe off spills on leather, vinyl, or fabric.
A yearly annual inspection and service of your coating is required to maintain its warranty. This should be completed by Ceramic Pro West KC or another Elite location.
Annual Inspections are the recommended process for ensuring the coating is maintained and care for the vehicle is properly executed. Annual inspections should be carried out by an approved applicator within 30 days before the anniversary date of the last service to ensure peak performance. Although durable and long-lasting, annual inspections ensure maximum gloss and protection from Ceramic Pro coating.
Annual Inspections are $350 for cars & $400 for trucks – it includes an exterior wash & surface decontamination & application of Ceramic Pro Sport as well as a base level interior detail.
Ceramic Pro Ultimate ION
Warranty is valid for Lifetime of a vehicle from the date of
application for any vehicle. This warranty requires annual
inspections and becomes a 7-year Warranty from the date
of last inspection if an inspection is missed.
Ceramic Pro ION
Warranty is valid for SEVEN (7) years from the date of
application for any vehicle. This warranty requires annual
inspections and becomes a 3-year Warranty from the date
of last inspection if an inspection is missed.
Ceramic Pro Gold
Warranty is valid for Lifetime of a vehicle from the date of
application for any vehicle. This warranty requires annual
inspections and becomes a 5-year Warranty from the date
of last inspection if an inspection is missed.
Ceramic Pro Bronze
Warranty is valid for Two (2) years from the date of application for any vehicle. This warranty requires annual inspections and becomes a 1-year Warranty from the date of last inspection if an inspection is missed.
- Sprinklers: The coating will protect your clear coat from water spots. The
Window Tinting Service Agreement
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, Ceramic Pro West KC will not be responsible for verbal mistakes. EVERYTHING MUST BE IN WRITING, Ceramic Pro West KC ASP will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the even of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: The customer agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customers shall identify to Ceramic Pro West KC ASAP in writing any dispute concerning an invoice within 3 days of the date of the invoice. If disputes are not identified in writing within the three-day time frame the customer has accepted the job and the invoice. Customers must contact Ceramic Pro West KC ASP of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
Ceramic Pro West KC is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products. It is the clients responsibility to read our Terms & Conditions available on our website prior to contacting Ceramic Pro West KC to perform any services. All quotations are valid for 30 days.
PAYMENT TERMS: Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agree to be responsible for al collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any custom ordered materials for the customer’s job is required to be paid for 100% prior to the order for the film before the work will be performed and are non-refundable. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by Ceramic Pro West KC. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
CONDITION OF GLASS PRIOR TO WINDOW FILM INSTALLATION: Vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, and free from existing window film material. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing window film material. Ceramic Pro West KC is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is prior damage prior to installation. WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW FILM BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE IT IS INSTALLED.
RETURNS: Window film material is a non-returnable item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. All returns are at the discretion of Ceramic Pro West KC. If the product is a returnable item there is a 25% restocking fee for the return and will be deducted from the initial cost of the product upon the return if applicable. If an issue arises the customer must submit their complaint in writing and give Ceramic Pro West KC the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since all window film installations are customized to the customers specifications Ceramic Pro West KC must be given the opportunity to address any issues, including removal and reinstallation, before the client issues a credit card charge backs or check cancellations. In the event that the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to Ceramic Pro West KC. If a credit card dispute is decided in the favor of Ceramic Pro West KC and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice then the customer authorizes Ceramic Pro West KC to remove the window film from the windows if installed. SINCE WINDOW FILM IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE FILM IS CUT AND OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.
ESTIMATES: Estimates are good faith estimates and are based on the current information Ceramic Pro West KC has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.
VEHICLE INSPECTION/CONDITION: Ceramic Pro West KC will complete a pre-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.
Ceramic Pro West KC is not responsible for the condition of the surface the of the vehicle or the glass prior to installation. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is existing damage prior to installation.
We reserve the right to refuse any work or vehicle for any reason.
INSTALLATIONS: Window film is a pliable material that is made to be installed on glass. We make every effort to make look as clean and seamless as possible, however, there may certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.
Per the IWFA (International Window Film Association) The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30-60 day cure time should be disregarded). Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30-60 days we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION.
ONCE INSTALLED WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE.
While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which Ceramic Pro West KC is not responsible for.
WINDOW FILM COMES IN MANY DIFFERENT SHADES, COLORS, AND OPTIONS AND IS SELECTED SOLEY BY THE CUSTOMER AND IS INSTALLED AT THEIR REQUEST. Ceramic Pro West KC IS NOT RESPONSIBLE FOR THE CUSTOMERS CHOICE IN FILM SELECTION OR FOR BUYERS REMORSE.
Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.
In most cases bubbles and haziness will subside in the 30-60 day cure time. We DO NOT require a 30-60 day check-up for window film. However if you see any areas of concern please return to our location with the vehicle so we can see the vehicle first hand and to be able to address any issues at that time. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the window film material or any installation issues. Ceramic Pro West KC is the installation company only we are not the manufacture.
REMOVALS: All removals for window film are quoted separately and are based on a per hour basis. Window film removal can be very time consuming and costly and is billed as such. Ceramic Pro West KC is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle. Ceramic Pro West KC is not responsible for any damage that occurs to the vehicle at the owner’s request.
WARRANTY AND MATERIALS: All materials are installed per the customer or authorized representatives request. We are not the manufacture of the product and all warranties are offered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. Ceramic Pro West KC is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such. Ceramic Pro West KC is not liable for services that are contracted out to other facilities for work to be performed. If an issue arises the customer must contact that specific company directly for any warranty issues or concerns regarding that companies product or services.
AFTER CARE: Do not roll the windows down for the first 3-5 days after film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take 30-60 days depending upon the type of film you select and the environment your vehicle is stored in. Avoid using abrasive washing clothes as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products. Be sure to return for your free 30-60 day check-up (ONLY IF NECESSARY). If you do need to return for any reason WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle or glass in person in order to address any issues, phone conversations, emails, or pictures will not suffice.
VEHICLE STORAGE FEES: Vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged $50.00 per day, per occupied space, until the vehicle or vehicles have been picked up and paid for.
VEHICLE MAINTENANCE/TOWING/TRANSPORTATION, ETC.: Ceramic Pro West KC is not responsible for the vehicles maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in Ceramic Pro West KC possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc. Ceramic Pro West KC is not responsible for any of the costs and is the owners sole responsibility to pay for those costs. Ceramic Pro West KC has permission to operate customers vehicle for services requested in work order. Operation of vehicles may include delivery, testing, and or outsourcing at difference locations.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at anytime without prior notice.
Low-Angle Haze: Low-angle haze is a completely different sort of blurriness altogether. This type of haze refers to a fuzziness in the windows that is only visible when looking at a steep angle through the glass such as a windshield or a side window in front of you. This is not seen in all films, but it is visible in some ceramic “nano dispersion” films. To create a ceramic film of this type, the polyester film is surface coated in a solution with tiny particles of ceramic. If you were to look at them under a microscope you would see that they are not completely round, they are actually more of a pebble shape. That means that when light hits them at a very low angle there is a slight disruption in the light transmittance that causes a blurry effect. This is unavoidable!
PPF / Clear Bra Terms of Service
Your new paint protection film will take 3-4 weeks to fully cure depending on weather conditions. Do not wash the vehicle for 5 days. Wrapped vehicles should be back for an inspection within 2 weeks.
AIR & TRAPPED SLIP SOLUTION
For a period of up to 2-4 weeks, you may find small air bubbles or trapped slip solution under your film. THIS IS NORMAL. It can take up to 2 weeks, or maybe even longer in some climates before they will disappear.
CONDITION OF VEHICLE FOR PAINT PROTECTION FILM APPLICATION.
Vehicles cannot have any type of coatings on the finish. These can affect the effectiveness of eh adhesion and may cause lifting, bubbles, and other issues which are not covered under mfg. warranties. The client is aware that the design of the paint protection film is for OEM factory paint. The client waives and releases Ceramic Pro West KC from any warranty or damage claims where a product has been applied to a non-OEM painted surface.
Paint may lift on repainted panel/OEM paint if improperly prepped and painted. By authorizing Ceramic Pro West KC to proceed with the install, the client hereby acknowledges the risk, waives any claims against Ceramic Pro West KC, and agrees that Ceramic Pro West KC will not be liable in the event that damage does occur during the installation process.
PPF is to prevent your vehicle from future paint chip damage. PPF installation over paint chips will look like contamination after the install due the unevenness of the paint surface. We do not recommend touch up on small paint chips due to the aesthetics of the install thereafter.
Some of our paint protection kits are computer cut using special cutting software. Precut kits involve stopping short of an edge, edges around badges, washers, and corners. The customer understands that the paint protection film is a sacrificial layer for your car and not a complete invisible layer. Customers may choose to have a custom design fit or bulk install for an additional fee.
EXPOSED EDGES & SEAMS
Although we strive to wrap all edges, some cannot be wrapped. Debris build-up over time on exposed edges/seams will be more visible on white/light-colored vehicles. Partial installs will have more noticeable debris due to exposed edges. We recommend ceramic coating your vehicle to reduce debris build-up. There is no warranty or reapplication of Film due to debris build-up
Headlights are not recommended for paint protection film due to HID features and some exterior coatings on the lens themselves. By authorizing Ceramic Pro West KC to proceed with the headlight film application, customers hereby acknowledge the risk and waive any claims against Ceramic Pro West KC and agree to hold Ceramic Pro West KC harmless in the event that damage does occur during the installation process.
BADGE & EMBLEMS
Film, badge, and decal removal may cause the paint, glass, and defroster to be damaged. By authorizing Ceramic Pro West KC to proceed with the removal, the client hereby acknowledges the risk, waives any claims against Ceramic Pro West KC, and agrees that Ceramic Pro West KC will not be liable in the event that damage does occur during the removal process.
PAINT PROTECTION FILM REMOVAL
Paint Protection Film removal may cause damage to the paint. By authorizing Ceramic Pro West KC to proceed with the removal, the customer hereby acknowledges the risk and waives any claims against Ceramic Pro West KC and agrees to hold Ceramic Pro West KC harmless in the event that damage does occur during the removal process.
Old Paint Protection Film can pull paint – even if it’s not that old. Be aware – if we remove PPF from your vehicle, we will NOT be held responsible if the paint lifts off the car. The risk is generally low because of the process but it can still happen!
Although we strive for perfection in our installations, due to the nature of this product, some degree of dust contamination and or minor imperfections are present in every Paint Protection Film application. Also, Pre-existing flaws, such as scratches, rock chips, debris in the paint, debris in the clear coat, misaligned body panels, sanding marks are much more noticeable after the paint protection film is applied. Paint Protection Film will have minor imperfections such as slight orange peel and may also include other MFG defects from. Vehicles with 200 or more miles may have more imperfections due to mileage and use.
Some vehicles may experience adhesive marks or “silvering” where the adhesive under the film is disturbed during high amounts of stretching. Sometimes these are unavoidable.
If your vehicle has surface imperfections such as rock chips, scratches or other paint defects – PPF may magnify these defects. Vehicles with touch-up paint applied will still have small air pockets surrounding deeply chipped paint. PPF reinstallation or removal will not be covered due to the magnification of defects. REMEMBER – PPF IS NOT ABOUT PERFECTION BUT ABOUT PROTECTION. We always strive for a seamless, bubble, and contaminant-free install but rest assured, some will slip by.
You must keep pressure washers AWAY from the PPF areas on the car. A pressure washer WILL lift the film off of the vehicle and causing bubbling and peeling. You must keep the pressure washer a MINIMUM of 14″ off of the vehicle. The use of a pressure washer is indicative of a large expansion of film and is immediately noticeable by our inspection team.
If you have a light colored vehicle and are having PPF installed that does not come to an edge, such as a rocker panel, lower door or a partial hood/fender install you will, over time, have issues with dirt collecting on the edge of the film. This is simply due to the nature of PPF and the adhesive under the film. The adhesive under the film is also present on the edges of film. This will collect dirt over time and eventually be unable to be kept clean. This is why we always recommend the wrapping of the entire panel.
Ceramic Pro LLC warrants that for 12 years the Kavaca paint protective film,
installed on clear-coated car panels, is free of manufacturers defects and protection against yellowing from dirt and chemicals, yellowing from UV and at a rate faster than ∆Yi 2 per 1000 hours, bubbling, staining and cracking or any material failure. The warranty excludes damage caused by normal wear and tear, misuse, accidents or misapplication. The KAVACA PPF warranty is valid for twelve (12) years from the date of purchase. This warranty can be extended with annual inspections. The warranty becomes a 12-year Warranty from the date of last inspection if an inspection is missed.
Ceramic Pro West KC will not be liable for any damages which are incurred directly or indirectly on the vehicles or operators or passengers of the vehicle.
I hereby authorize the above services to be done with the necessary material, and hereby grant to you and/or your employees permission for the operation of the vehicle herein described on streets, highways, or elsewhere for the purpose of pick-up and/or delivery. An express mechanic’s lien is hereby acknowledged on the above vehicle to secure the amount of the services done.
I understand that this vehicle is subject to repossession in accordance with sections 6251 through 6262 of the PA General Assembly Laws if payment for services and/or products rendered is dishonored.